Treatments are available for domestic properties as detailed in the table below.
A domestic property is a property which is occupied by someone as their home. This could be either:
- an owner occupied property
- a rented property which is currently occupied by a tenant (tenants responsibility)
Gardens are the natural habitat of mice therefore treatment is not available in this environment.
*All payments must be received up front, either via debit card, or at one of the Councils collection points. Tenants who are not in receipt of a means tested benefit are advised to contact their landlord to decide who is to take responsibility for the charge.
We visit these areas on the following days:
- Monday: Bastwell, Corporation Park
- Tuesday: Beardwood with Lammack, Ewood, Highercroft, Meadowhead, Mill Hill, Queens Park
- Wednesday: Earcroft, East Rural, Little Harwood, Marsh House, Shear Brow, Sudell
- Thursday: North Turton with Tockholes, Roe Lee, Shadsworth with Whitebirk, Sunnyhurst, Whitehall, Wensley Fold
Why is this service now chargeable?
The Council is under great pressure to make even further financial cut backs. Where it is no longer cost effective for the council to offer a free of charge service, alternatives will be sought but some changes will inevitably be unpopular. The pest control charging policy has been introduced as we can no longer maintain a free of charge service
What is the charge actually covering?
The charge covers the initial visit and assessment made by our Pest Control specialist, along with any treatments that may be used for up to and including 3 visits. There is however no guarantee that the treatment will work after the first 3 visits. This will be a decision made by the officer based on the situation.
Any additional visits needed the officer will advise the resident if further visits are needed which will incur a fee of £10.00 per visit
What happens if I miss a visit? Can I have a refund?
If a visit has been booked and the PCO can’t gain entry to the property on this day then this visit will be forfeited. If a customer needs to rearrange a visit this can be done with 24 hours prior notice. We DO NOT offer refunds in full or part if we have visited your property. We will ONLY offer a full refund if no service/visits have occurred and the request has been cancelled with 24 hours notice.
How will I know when I will get the other visits?
The visits will be booked into the calendar when payment has been made and you will be advised of these dates which will be 3 weeks apart
How do I make the payments?
Payments can be made over the phone by debit or credit card
Can I pay in instalments?
Unfortunately we cannot accept part payments for pest control treatments. We will only arrange a visit once the payment has been made in full
I cannot afford to pay these fees. What can I do?
Unfortunately there are no concessions available for this service
What happens if it’s not rats but is a bird in the premises?
Payments must be made in full and there will be no refunds issued.
Please refer to the website for Pest Control identification assistance; we may be able to offer advice over the phone from the officer when he is free to call you back.
I am not happy with this policy change. Who do I make a complaint to?
You are advised to speak to your local councillor who can advise you on the reasons behind the change in policy. You can also put your complaint in writing using our online feedback forms