Tax-free childcare

Tax-free childcare will start from 28th April 2017 for parents of children under 2 and will be available to all parents with children under 12 years of age (or under 17 if disabled) by the end of 2017.

Tax-free childcare is a new UK wide government scheme to help working parents with the cost of childcare. For every £8 paid in, the government will add an extra £2, up to £2,000 per child.

Parents can apply for a childcare services account at: The childcare services account is a single online application for 30 hours funded childcare and tax-free childcare. For more detailed information go to

Tax free childcare compensation

If families have been unable to access tax free childcare through their childcare account for technical reasons, they may be able to claim compensation. They may be able to get the government top-up as a one-off payment. HMRC will also consider refunding any reasonable costs directly caused by their mistakes or unreasonable delays.

Families may be eligible for these payments if they have been unable to complete their tax free childcare, have been unable to access their childcare account, or if they have not received a decision about whether they are eligible, without an explanation, for more than 20 days.

To make a claim, families will just need to send their:

  • Name
  • Home Address
  • National Insurance Number
  • Copies of their receipts for payments to their childcare provider
  • Bank name, sort code and account number
  • A brief description of the issues they've had

To: Childcare Service, HM Revenue and Customs, BX9 1GR

If families are eligible for compensation, HMRC will write to them, and will make a payment directly into their bank account

Find out more.

We use cookies, just to track visits to our website, we store no personal details. Show ACCEPT COOKIES / DECLINE COOKIES option