Advice - consumers

The trading standards team are on hand to provide advice, information and assistance to consumers on a whole range of trading standards issues.

We cannot enforce civil laws, but we will provide advice and assistance in the pursuit of justifiable claims including, where appropriate, mediation with traders, assistance in the preparation and presentation of claims in the County Courts and compensation in Magistrates Courts.

If you are a consumer or a small to medium sized business & you believe you have been a victim of fraud your first contact should be action fraud 03001232040

This is a national organisation gathering information & co-ordinating a response to fraud in this country. They will take details of the fraud, issue a Crime Reference number and if necessary put you in contact with Victim Support.

For further information see www.actionfraud.org.uk

Useful information for consumers

• Product recalls and safety warnings
• Problems with goods
• Problems with services
• Problems with cars
• Other consumer problems

Further information

To find out more visit the related links or contact us.