App - mobile Council services

Service information

Blackburn with Darwen Borough Council has a mobile app called Your Call.

You can now report problems to us whenever you like and wherever you are. The app is available free of charge for all mobile devices and can be found in the appropriate app store by searching for “Your Call”.

Alternatively use the links below:

The reporting facilities in the app allow you to take photos and mark the location of any issues you wish to report from around the borough if you have location services enabled on your smart-phone.

If you use the app outside of the borough it will also automatically notify the relevant local authority.”

Using the App

You can use the app to report a wide range of issues or to request a service. We believe it’s very straightforward to use:

Step 1 – Click on Report It

This can be found on the home page of the Your Call app.

Step 2 – Select a Category

The Your Call app allows you to easily capture and report on common issues including litter, bulky collections, parking, street cleaning and noise, as well as letting you submit a general request or other feedback.

Step 3 – Complete the questions

You’ll be asked a number of questions about your submission. Mandatory questions are marked with asterisks. Please provide as much relevant information as possible to help us deal with your enquiry.

Step 4 – Add the evidence

If you wish, you can take a photo or video of the issue and submit this along with your report.

Step 5 – Add the location

Select the location of the issue you wish to report by using the map.

You can zoom in and out of the map as you can with google maps.

The mapping tool can use Location Services to provide the council with an accurate location of the issue; if you have this service enabled on your smart phone, the pin-point will automatically default to your current location on the map. To change the location, simply hold down the red pin on the map until it ‘lifts up’ from your location; then simply drag the pin to where you would like to report an issue.

appSS.pngAlternatively, if you have Location Services disabled, simply click on the 3 parallel lines on the top left hand side of the map (see screenshot) and you will be provided with a number of options for choosing the location.

That’s it! Once you have followed the above steps, your report is ready for submission. All the information captured in the report will be submitted to our customer service team and you will receive a response back from them within 24 hours. The report will submit your mobile number and email address, so that the authority can communicate directly with you to resolve the issue.

Other features

There are a number of other features such as:

  • a news & events feed giving you up to date information about what is happening in the borough
  • hotlinks to information such as:
    • the local roadworks bulletin
    • jobs at the Council
    • refuse & recycling collection times
  • access to Blackburn with Darwen’s on-line library.

We are always grateful to receive feedback from our customers so if you want to tell us what you think of the app or would like to make a suggestion about what else we could add to it, please send them to apps@blackburn.gov.uk.

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