Consumers who need advice on a dispute with a trader should contact Citizens' Advice Consumer Service (CACS) on 08454 040506, or by visiting the Citizens' Advice website.
CACS will give you advice on how to get started and refer you to a consumer advisor if you need further help.
If you are a consumer or a small to medium sized business and you believe you have been a victim of fraud your first contact should be action fraud 03001232040
This is a national organisation gathering information and coordinating a response to fraud in this country. They will take details of the fraud, issue a crime reference number and if necessary put you in contact with victim support.