Data Protection – Social care information

Service information

Your records

Data Protection

The General Data Protection Regulation 2016 and the Data Protection Act 2018 gives you certain rights in relation to how we handle your personal data.

You have a right to know if we are holding information about you, what information we process about you, what we are using it for and who we may share it with. This information is set out in the Councils Privacy Policy.

Why do we collect personal data?

The information you provide helps us to support your family and make sure that we meet our legal duties and responsibilities, for example carrying out an educational or social care assessment. We then use this data to:

  • provide you and your family with appropriate services
  • measure whether our services are improving life for children and families
  • help us develop and improve our services
  • complete statistical returns to Government departments

How can I access my information?

Where the data subject is a child or young person:

You have the right to have a copy of information held about you.  If you would like to request this you will need to contact us in writing.  You can do this by:

Information Governance Officer, Children’s Services & Education, 10 Duke Street, Blackburn, BB2 1DH

You may wish to use the template provided on this webpage for options 2 and 3 as this will ensure we have all the necessary information to process your request in a timely manner.

Where the data subject is an adult

You have the right to have a copy of information held about you.  If you would like to request this you will need to contact us in writing.  You can do this by:

Information Governance Officer, Adult Services, 10 Duke Street, Blackburn, BB2 1DH

You may wish to use the template provided on this webpage for options 2 and 3 as this will ensure we have all the necessary information to process your request in a timely manner.

Providing your information

We will let you know that your application has been received. To help us deal with your request we may need to contact you should we need further information.

We will also need to check your identity, in particular your full name, the address where you live and your date of birth, before we are able to look for any information. 

To do this we would need to have copies of two forms of identification.  Some examples of relevant documents are shown below:

Proof of Address Photo ID
Benefits or pension entitlement document * Current passport
HMRC tax notification document * UK photo card driving licence
Bank or credit card statement National identity card
Utility bill #  
Most recent mortgage statement  
Most recent council tax bill  

* Documents must be no more than 12 months old
#  Documents must be no more than 3 months old

When we have verified your identification we will then search for any records and let you know whether we hold any information about you. Requests will be dealt with within a month of receiving identification unless it is initially discovered that there is a very large amount of information to prepare for disclosure.  If this is the case we will inform you within 1 month and we will provide the data you have requested within 3 months following receipt of identification.

Requesting information on behalf of someone else

Children have the right to request their own information.  People with parental responsibility can, however, apply on behalf of their child where the child is too young to understand (usually under the age of 12).  Where a parent makes a request on behalf of the child, we need to make sure that the request is being made in the child’s interest.  There may be occasions where we decide not to give information to a parent or where we may ask the child to make the request on their own behalf.

If you are requesting on behalf of an Adult, you will need to demonstrate that you hold consent from the Adult and/or lasting power of attorney for health and care decisions in order to act on the Adults behalf.

Could my request be refused?

There are some types of information that we may not give you, for example:

  • Information about other living individuals unless we think it is lawful and fair
  • Information we have received about you from others, unless we have their permission
  • Information which is considered to be harmful to you or to someone else
  • Information relating to legal proceedings
  • Where there are matters relating to national security, crime, taxation, prejudice of regulatory activity, and some information relating to social work
  • Information relating to other laws, such as adoption

Queries

If you have any queries in relation to your personal information request or would like to know more about your rights under the current UK Data Protection legislation, please contact the Council’s Data Protection Officer (DPO)

Contact details

Mail Blackburn with Darwen Council, Children’s services (social care), Duke Street, Blackburn, BB2 1DH
Phone Number(s) (01254) 666736
Fax Number(s)  
E-mail CSDPRequests@blackburn.gov.uk
Extra Information
We use cookies, just to track visits to our website, we store no personal details. Show ACCEPT COOKIES / DECLINE COOKIES option