Housing Benefit Overpayments - how to pay

Direct debit

We recommend you pay your overpayment by direct debit because it is the easiest way. It is also the only payment method that gives you a choice of payment dates - choose to pay on the 5th, 15th or 23rd or last day of the month.

How to set up a direct debit

The quickest way to set up a direct debit is to complete the online form.

Online payments by credit or debit card

You can pay online now using our secure site by credit or debit card 24 hours a day 7 days a week.

By phone

Please have your Housing Benefit account reference number to hand when you ring up to pay by phone.

You can make a credit or debit card payment through our automated payment service by phoning 01254 588130 (option 2).

This service does not issue a payment receipt but does quote a payment reference number, which we would advise you to make a note of so it might be handy for you to have a pen and paper available when you call, as well as your housing benefit account reference number.

At Pay Point outlets

You can pay your housing benefit by cash only at any outlet displaying the Pay Point logo. To make payment you will need your housing benefit bill or other document displaying with a barcode.

You can find your nearest Pay Point outlet via the Pay Point outlet locator.

At the post office

You can pay at any post office by cash, cheque or debit card if you have a housing benefit bill or other document with a printed barcode which is unique to you.

Internet/telephone banking

When paying by this method please quote the sort code 16-13-26, the council's bank account number 10048009and your Housing benefit account reference number(as shown on your housing benefit bill).

By post

Cheques should be made payable to Blackburn with Darwen Borough Council and sent to the address below. Please write your Housing Benefit account reference on the back of the cheque and remember to include your payment slip. Receipts are not automatically issued so be sure to send a stamped address envelope if you want one.

Do not send cash through the post.

Please allow 5-7 working days for bank processing or postal delivery. Failure to do so could result in you loosing the right to pay by instalments and additional costs being incurred.​​​​​​

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