Homelessness advice and support

Service information

Riverside Heights (Shorey Bank, Darwen)

Riverside Heights housing with care scheme is for local people aged 50 years and over with an assessed need for care and/or support. The scheme will be run by Together Housing and is expected to be opening in spring 2018.

Find out more.

If you need advice because you have nowhere to live or are at risk of being made homeless please contact Housing needs through the online enquiry which can be accessed via a computer or a smartphone.

The online enquiry will ask a number of questions about you, your household and your circumstances. Please ensure that you answer all the questions and include a contact number so that we can contact you. You will also need a valid email address.

Once the enquiry has been submitted it will be reviewed and we will then contact you to discuss whether an appointment to speak to a member of the team is necessary. We will give you the option of a telephone assessment or seeing someone in person to complete this assessment.

If you contact our team before completing the online enquiry you will be directed to do so before you will be able to speak to someone.

The assessment asks a number of questions about your circumstances, your households support needs and your wishes. This assessment may last up to an hour and a half dependent on the information needed.

If you are already homeless then we will assist you with taking steps to relieve your homelessness.

If you are at risk of becoming homeless we will assist you with taking steps to prevent you from becoming homeless.

These steps form your personal housing plan which details steps we will and you will take to prevent or relieve your homelessness.

There are a number of services that can help you to stay in your current home, including help with tenancy matters, housing benefit/universal credit issues or relationship breakdown.

If staying in your current home isn’t an option we can help you take steps to look for a new home.

Remember: if you think you are at risk of losing your home, you should seek advice immediately. Early action can prevent your becoming homeless.


If you have difficulty in using a computer and/or accessing or using the internet help is available at the following locations:  

  • Blackburn Library 01254 661221            
  • Darwen Library 01254 706021
  • Audley Neighbourhood Learning Centre 01254 507720
  • Bank Top Community Centre 01254 581175
  • Livesey Library 01254 209442
  • Mill Hill Library 01254 266380
  • Roman Road Library 01254 682347
  • Darwen Resource Centre 01254 226360

Drop in sessions and bookable IT courses from beginner level are available.  Please ring one of the centres for further details.

Rough Sleepers

If you’ve seen someone sleeping rough in your local area please contact us via email or telephone with a description and their location.

You can also contact Streetlink.

If someone is unwell or distressed please don’t put yourself in danger or approach someone acting strangely, even to help. Call 101 or 999 in an emergency

Contact details

Mail Housing Needs Section, Town Hall, King William Street, Blackburn. BB1 7DY
Phone Number(s) 01254 585444
Fax Number(s)  
E-mail housingneeds@blackburn.gov.uk
Extra Information
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