Help with bin collections: assisted collections

Information and guidance on how to request help with your bin collections, how to cancel your request for help, and how to report any issues

If you need help putting out your bins, and you meet the criteria, you can arrange for an assisted collection. This is where our collection crews will collect and return your bins from an agreed collection point outside your property.

You can also report an issue with an assisted collection. Examples of issues might be if the bin was not returned to the agreed collection point, or if sacks were not left by the crew.

If you need to stop using the service, please let us know. This might be because you have moved to another property or there is an able-bodied person who can help you. 

Who can apply for assisted waste collections?

If you live with an able bodied person who is over the age of 12, then you will not be eligible for assisted collections. You can apply if you are:

  • over the age of 75
  • disabled, or have mobility issues, and get a Personal Independence Payment (PIP) for scoring 8 points or more in the mobility section, or get higher level Disability Living Allowance (DLA)
  • blind or partially sighted
  • pregnant
  • incapacitated or injured

What evidence do I need?

You need to show that you are eligible when you apply for an assisted collection. We will ask for evidence when you complete the form, so please make sure you have any documents ready before you start.

Evidence must be:

  • addressed to the applicant at the address in question
  • dated within the last 12 months

If you have disability or mobility issues, you will need to provide proof that you get one of the following:

  • higher rate mobility component of Disability Living Allowance (DLA)
  • enhanced rate mobility component of Personal Independence Payment (PIP)

If you are incapacitated or injured, you can submit a letter from a doctor or other medical professional. The letter needs to confirm that your mobility issues:

  • are temporary or permanent
  • prevent you from moving your bin from your property to the collection point

If you are blind or partially sighted, you need to provide your Certificate of Visual Impairment (CVI).

If you are pregnant, you need to provide your Maternity Certificate (Mat B1)

Your proof of identity can be supplied using your:

  • birth certificate
  • passport
  • photographic driving licence (must be photographic)

Your proof of address can be supplied using your:

  • photographic driving licence (must be photographic)
  • council tax bill
  • utility or water bill
  • official letter (doctors letter, HMRC, DWP)

Apply for an assisted waste collection

Problems with your assisted waste collection

You can report an issue with your waste collection to us if:

  • your bin was missed on collection day
  • sacks were not left after your collection
  • your bin was not returned to your property after collection

Report a problem with your assisted waste collection

How long will my assisted collections last?

If you are pregnant, incapacitated or injured, there is a time limit for assisted collections.

All other assisted collections last for a minimum of 1 year and a maximum of 3 years. 

We will tell you when the end date is. If you still need the service, you will need to apply again. 

We have the right to check the information you provide against our records at any point. If your circumstances change, you need to tell us straight away.

We may, from time to time, review your eligibility by carrying out doorstep visits.

Cancel an assisted waste collection

If you no longer want your assisted collection, you can cancel it using our online form.

Cancel your assisted collection