Business rates: online account

Online business rates services

Online business rates services are currently unavailable. We are working on a new online service that will be up and running soon.

We apologise for the inconvenience, but if you need to you can contact us by email at or by voicemail at 01254 588180.

You can view the following online:

  • your payment history
  • a breakdown of charges and payments for each year
  • copies of all bills, reminders or summons we have sent you

To do this you will need the online key and account reference number.

These are printed at the top right hand corner of your latest bill, reminder or summons or on your latest email from us if you are signed up to paperless billing.

Access your account

Select 'Start' under the 'Account Detail' option.

Sign up to paperless billing

When logged into your account, if you have not already done so, you can switch to paperless billing.

If you have not received an online key

Online keys appear on paper bills from 19th January 2017.

Unless there is a change to your account, most people will not receive their online key until March when annual bills are issued.