The Valuation Office Agency (VOA) regularly updates the rateable values of all business and other non-domestic properties (properties that are not just private homes) in England and Wales. Revaluations are carried out to reflect changes in the property market, which means that business rates bills are based on more up-to-date information. A revaluation exercise has just been completed by the VOA and takes effect from 1 April 2023All non-domestic hereditaments (any kind of property that can be inherited) are revalued every five years. The last revaluation occurred on the 1st April 2017 and the rateable value of a hereditament broadly represents its annual open market rental value as at 1st April 2015.The valuation officer may alter the value if they believe that the circumstances of the property have changed. The ratepayer (and certain others who have an interest in the property) may also propose a change in value.All enquiries regarding rateable value and/or valuation should be directed to the valuation office not to the council.From the 1st April 2017, the VOA introduced a new business rates appeal process known as check, challenge & appeal. The VOA deals with checks and challenges, whilst the independent Valuation Tribunal for England handles the appeals. Find out more on the GOV.UK website.Payment during check, challenge & appealYou must continue to pay the rates requested on your bill until your CCA has been settled.If you pay your bill as it is due, and are successful in obtaining a reduction you will receive a refund of the amount you have overpaid as soon as the Council is notified of the reduction by the Valuation Officer.