Invoicing and payment terms

The Council recognises the importance of prompt payment. We are committed to continually improve our service to residents and customers and so the Council has signed up to the Prompt Payment Code.

This Code was launched by the Government to improve and speed up payments to Council suppliers. The Council has agreed to follow four simple rules:

  • Agree payment terms in advance with suppliers
  • Explain our payment procedures to everyone (see below)
  • Pay bills in accordance with agreed terms
  • Inform suppliers when an invoice is subject to dispute Better Payment Practice – our payment procedures
  • Council departments place their own orders and should show a contact name
  • Each department authorises invoices for payment
  • All invoices are processed for payment by our strategic partners, Capita at Castleway House, Blackburn
  • Payments are made on receipt of a valid invoice
  • We will honour your payment terms, provided goods or services are received as ordered

To ensure that payments are compliant with the agreed terms and conditions, businesses should ensure that their invoices:

  • Are addressed to ‘Blackburn with Darwen Borough Council’
  • Are sent to the correct invoice address shown on the purchase order (include the contact name and department)
  • Quote the purchase order number or our contract reference number, as appropriate
  • Provide sufficient details for the invoice to be checked and validated against the purchase order details
  • Detail the correct amounts for only the goods and services that have been ordered and delivered/supplied

We encourage payment of invoices by electronic methods (BACS) where possible. Suppliers wishing to change their payment method to BACS should download and complete the BACS Payment Form.

If individual businesses experience any delays in payment, they should not hesitate to contact the named contact on the purchase order.

Alternatively, if businesses experience a problem with a payment they have received, they should contact the the Council on 01254 273051 or 01254 273053.