Food complaints

Information required for an investigation

In order for us to pursue an investigation we will need the following information:

Complainant details:

Name, address, telephone number. We will also establish if there is a connection between the complainant and the vendor/or manufacturer and whether the complainant is willing to give a statement.

Purchaser details

If different from the complainant

Complaint details

Reason for the complaint, product details, brand, date and time of purchase etc.

Storage conditions

At the time of sale, whilst taken home, in the complainants home

Vendor details

Name and address

Additional information

Symptoms if ill, time between ingestion and onset, details of handling after problem was discovered etc.