Information required for an investigation
In order for us to pursue an investigation we will need the following information:
Name, address, telephone number. We will also establish if there is a connection between the complainant and the vendor/or manufacturer and whether the complainant is willing to give a statement.
If different from the complainant
Reason for the complaint, product details, brand, date and time of purchase etc.
At the time of sale, whilst taken home, in the complainants home
Name and address
Symptoms if ill, time between ingestion and onset, details of handling after problem was discovered etc.