Requesting CCTV footage

Information about how to make a request for CCTV footage

If you believe you are the victim of a crime, or a crime has been committed, you should report it to the police.

CCTV requests from legal professionals or insurance companies

If you are a legal professional or an insurance company, you can submit a request for data from our CCTV cameras.

These requests are made under Schedule 2 Part 1, Paragraph 5 of the Data Protection Act 2018.  

We can only provide footage that has been recorded within the last 31 days.

You will need to provide the following information:

  • details of your organisation
  • any incident reference numbers
  • which CCTV camera you want footage from - look at our map of CCTV locations to see the cameras are
  • the location, date and time of the incident
  • start and end dates and times for the footage you need
  • full details of the incident

We have a duty to process and store your personal information safely and securely in line with current data protection legislation. You can read our Privacy Policy here.

Time to process a request

We try to supply your information within one calendar month. If your request is a complex one, we may extend this time by a further two calendar months. If this is the case, we will let you know.

Cost for a CCTV request

There is a cost for each request for CCTV footage. If you make a request for footage and our search is successful, we'll send you an update with information about the cost and how to pay.

Make a request for CCTV footage

CCTV requests from individuals

If you wish to make a request as an individual, see our Personal information requests page

If you have been:

  • the victim of a crime
  • involved in a road traffic collision 

we are unable to accept personal information requests as we would only be able to provide images of you and not of third parties.