BwD Help Hub for residents

Updated: 23.10.20 13:03

As we continue our response to coronavirus, partners in the BwD Help Hub are working together to support local residents to move forward with their lives in a variety of ways. The local partnerships set up to support people during the coronavirus crises can help people with:

  • finance, benefits and debt management
  • mental health support
  • wellbeing and loneliness
  • learning, training and employment
  • getting online and using technology
  • access to food and essentials.
Contacting the Help Hub

You can also call us on 01254 588111 Monday to Friday between 09:00 and 17:00

Ask for help online

Contact our partners

We are working with a range of local organisations who can also offer support. Whether you need a prescription picking up, some shopping delivered, or a warm meal, there’s someone in Blackburn with Darwen who can help.

Age UK

Wide range of support services, information, advice and guidance for people over 55. Contact: 01254 266620

Blackburn Food Bank

Food supplies to people in need. Contact: 01254 672756

Blackburn with Darwen Carers Service

Support, information advice and guidance for people who care for friends and family. Contact: 01254 688440

Care Network

Information, advice and guidance on a wide range of community services including the Safe Trader scheme. Contact: 01254 507255

Child Action North West

Range of services to support children, young people and their families. Contact: 01254 244700

Health and wellbeing advice

Range of services to support people to improve their health and wellbeing. re:fresh websiteContact 01254 682 037

Lancashire Women

Range of support services for women designed around individual needs. Contact: 0300 3301354

Prescription medication

If you need prescription medication, we advise you to contact your GP surgery or local pharmacy.


For other financial, welfare or housing advice please contact Shelter:

How we are helping
Read how we have been supporting residents over recent months.
Step Up Youth Hub

Help is available to young people who have lost jobs and training placements as a result of the Coronavirus pandemic.

The Step Up Youth Hub is a partnership between the Council, the Department for Work & Pensions and Blackburn Youth Zone.

Step Up gives 16 to 24 year olds living in Blackburn with Darwen the support of skilled Youth Employability Work Coaches from the Jobcentre.

Through Step Up, young people can get help with:

  • Careers advice and guidance
  • CVs, job applications and interview skills
  • Digital upskilling
  • Job matching service
  • Mentoring
  • Work readiness support
  • Bespoke support to overcome personal barriers to work.

To get help from the Step Up team, 16 to 24 year olds can fill in this online form or call 01254 588111.

Shielding (protecting people more at risk from Covid-19)

The government has not reintroduced shielding for areas in the top tier of its Covid alert levels. However, it is important that people classed as Clinically Extremely Vulnerable follow public health advice to keep themselves as safe as possible.

The advice is:

  • Stay at home as much as you can, and only travel when essential.
  • Limit your social contact to the people you live with – you may also want to maintain social distancing within your household, if possible.
  • You may still meet up with your support bubble, but you are advised not to meet other friends and family who are not part of your support bubble.
  • You can continue to go outside for exercise, but are advised to avoid busy areas to minimise the chance of coming into close contact with other people.
  • If you can work from home, you should. If you cannot work from home and are concerned about going into work, speak to your employer.
  • Do your shopping online, or ask others in your household or support bubble to collect shopping and medication for you.
  • You can still attend any hospital or doctor’s appointments that you already have scheduled, following general advice around wearing a mask, keeping a 2m social distance and regularly washing your hands.

People who have been classed as Clinically Vulnerable previously are now advised to follow the same rules as the rest of the people in Blackburn with Darwen. This includes:

  • Hands – wash your hands regularly, especially when out and about
  • Face – where a face covering in all public enclosed spaces
  • Space – keep a 2m distance from anyone you don’t live with.

Anyone who needs support from the BwD Help Hub should:

Further guidance on shielding and protecting people who are clinically extremely vulnerable from Covid-19.