Utility suppliers’ Priority Service Register for vulnerable people
Utility companies offer a Priority Services Register for customers whom require extra support and additional services (vulnerable people).
You can sign up to this service register if you are
- a pensioner
- disabled or chronically sick
- have a hearing or visual impairment
When on the register you can get the following support:
- free advice on being more energy-efficient
- protection from cold callers with a password protection scheme to keep you safe
- your meter moved free of charge if it’s hard for you to use or read the meter
- a free quarterly meter reading if you can’t read your meter
- bills sent to a relative, carer or friend to help you check them
- your bills and meter readings in a braille, large print, audio tape, textphone or typetalk if you’re visually impaired
- advance notice if your supply is going to be interrupted
- priority reconnection if your supply is interrupted
- alternative facilities for cooking and heating if your supply is interrupted
- extra help to use your meter or appliances
- annual gas safety checks
Free gas safety checks You may also be eligible for a free gas safety check, for this you must own your home and get a means tested benefit such as Pension Credit or Income Support. In addition, one of the following must apply:
- you live alone
- you live with other adults who are aged over 60, disabled and or chronically sick
- you live with at least one other child under five