MyBwD account

We are currently working on a major project to move our customer portal from one platform to another. Dependant on the service area and form you wish to access, it may be that you cross over into either of these portals.

Thank you for your patience with this. If you wish to provide feedback on either of these portals, please email

If you want to apply, report or request services related to:

  • waste or recycling
  • council tax
  • business rates

Login View services

For all other services, please access the new customer portal


Watch a tutorial on how to create an account

Council tax account

The Council Tax account allows you to manage your council tax bill online. To register, you need your account number and online key which can be found on your latest council tax bill.

Register Login

Landlord account

The landlord account is available to social and private landlords and allows you to manage your tenants’ claims.

Register Login

Library account

The library account allows you to manage your membership online, including reserving and paying for library resources.

Register Login

Planning portal

The planning portal allows you to view, comment and manage your planning application.

Register Login