Contact

All Council services detailed on this website have specific contact details available on information pages where relevant.

Please use the search facility or A-Z of services to find the service you are interested in.

You can contact us via the following channels:

Live chat

Our chat services are quick and easy to use. If you don’t want to wait in busy telephone queues or for us to respond to an email, chat services are the most responsive way of contacting us.

We've now made it quicker and easier for our customers to contact us.

At the top right-hand side of some of our service pages, you will see a green speech bubble. The following service areas have chat services:

Find the information you need within the area and use the green "Chat" speech bubble to get in touch with us directly during office hours or to send us a message at other times.

For general enquiries, advice and guidance, please click on the Chat with Us button at the top of this page.

Telephone

We have made it simpler for you to contact us. Just call 01254 585585 and ask for the service you need.

This is an automated service so you won’t be waiting long to connect through to who you want to speak to. So if you want to speak to school admissions, just say "school admissions" when prompted.

If you don’t know who you need to speak to just say "operator" and you will be transferred to one of our Customer service advisors.

We’ve also added a menu option for our top requested services:

  • Press 1 for Benefits, Council tax and Business Rates
  • Press 2 for Household waste and recycling
  • Press 3 for Social services
  • Press 4 for Planning
  • Press 5 for Registrars

Email

We receive a lot of emails and the amount of time it takes to respond depends on how busy the service is. It may be quicker to chat with us.

Face to face

If you visit one of our town halls, our Customer services advisors can provide general advice and can signpost visitors to the appropriate service.

We have the following facilities available in our town halls:

  • Public access PCs
  • Public access phones

We do not provide drop-in services so if you need to speak to someone, we would recommend that you contact the appropriate service first to see if you can make an appointment.