How to give us your comments, suggestions and feedback about our services

We are committed to providing consistently high quality services. Although the majority of the time our services are provided to a high standard, things can go wrong.

To make sure we are providing excellent customer service, we strongly encourage you to provide us with your valuable feedback.

This helps us to:

  • continuously improve the standard of service
  • understand when things have gone particularly well
  • put things right when they have gone wrong
  • learn from our mistakes

You can contact the service directly, or use our online feedback form to give us your comments and suggestions in writing.

You will receive an acknowledgement for your feedback. We will pass it to the service manager for further consideration.

To provide feedback, you will need a MyBwD account. Watch a tutorial on how to create an account if you do not have one.

If you are struggling to log into your account, watch a tutorial on how to change your password.

Give us your comments and suggestions

Give us feedback about Adults and Children's social care

We want to make sure that we deliver appropriate support to the people using our services. It's essential that you let us know what you think of them. 

We want to know what you think is good, and also what you think can be improved. 

Your feedback is really important to us when making decisions or looking at changes to service delivery.

Please complete our social care feedback forms to give us your views. It should take no more than 5 minutes.

You do not need to log in to complete these forms.

Adult social care feedback form

Children's social care feedback form


If you want to make a complaint, go to our Complaints page.