Personal information request

You can request a copy of personal information that we hold about you.

Request personal information

On receipt of your request, we will always send you a written acknowledgement and may need to ask you for:

  • proof of identification if you have not supplied this already (copies of utility bills, driving licence or similar)
  • information about the nature of your request and your dealings with us so we can understand, identify and locate information that is relevant (where this is not already clear from your request).

If we do not hear back from you with confirmation of your identity and/or sufficient information to respond to your request within 2 weeks, we will not be able to process your request and it will be treated as lapsed for accounting purposes.

We aim to respond to each request within the 1 calendar month legal limit from the day after we have received your written request.

This period may be extended by two further months where necessary, should the complexity and number of the requests determine this is required. If this is the case we will write to you to inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.