Support for residents

Updated: 11.04.22

Support for residents with Long COVID

In Blackburn with Darwen we have a support group for people with Long COVID or people experiencing COVID symptoms for 12 weeks or more who think they may have Long COVID.

The support group is run by volunteers who have Long COVID themselves, and who have taken part in a four-week wellbeing course offered through our COVID Community Champions programme.

The group meets weekly online, via MS Teams, every Wednesday between 1pm and 2pm. There is also opportunity to take part in face to face meetings held on the third Wednesday of every month from 5.30pm to 6.30pm at Bank Top Neighbourhood Learning Centre in Blackburn.

Members of the group share their experiences, provide support to one another and find ways to manage their condition. The group is free to attend and everyone is welcome.

To find out more about the support group before going along, get in touch with the COVID Community Champions team on or call 01254 304597

Read more about one of the volunteers who helps to run the Long COVID peer support group.

Long COVID affects different people in different ways. Symptoms may last a few months, or much longer. More information about Long Covid symptoms can be found on the NHS website.

Help Hub

The Help Hub is a partnership between the Council and local organisations to support residents with:

  • finance, benefits and debt management
  • mental health support
  • wellbeing and loneliness
  • learning, training and employment
  • getting online and using technology
  • access to food and essentials.

Please don’t hesitate to ask for help using the online form.

Step up Youth Hub

Help is available to young people who have lost jobs and training placements as a result of the Coronavirus pandemic. The Step Up Youth Hub is a partnership between the Council, the Department for Work & Pensions and Blackburn Youth Zone. Step Up gives 16 to 24 year olds living in Blackburn with Darwen the support of skilled Youth Employability Work Coaches from the Jobcentre.

Through Step Up, young people can get help with:

Careers advice and guidance

  • CVs, job applications and interview skills
  • Digital upskilling
  • Job matching service
  • Mentoring
  • Work readiness support
  • Bespoke support to overcome personal barriers to work.

To get help from the Step Up team, 16 to 24 year olds can call 01254 588111.

Our partners

We are working with a range of local organisations who can also offer support.

Whether you need a prescription picking up, some shopping delivered, or a warm meal, there’s someone in Blackburn with Darwen who can help.

  • Age UK: Wide range of support services, information, advice and guidance for people over 55. Contact: 01254 266620
  • Blackburn Food Bank: Food supplies to people in need. Contact: 01254 672756
  • Blackburn with Darwen Carers Service: Support, information advice and guidance for people who care for friends and family. Contact: 01254 688440
  • Care Network: Information, advice and guidance on a wide range of community services including the Safe Trader scheme. Contact: 01254 507255
  • Child Action North West: Range of services to support children, young people and their families. Contact: 01254 244700
  • Health and wellbeing advice: Range of services to support people to improve their health and wellbeing. Visit the BwD re:fresh website. Contact: 01254 682037
  • Lancashire Women: Range of support services for women designed around individual needs. Contact: 0300 3301354
  • Prescription medication: If you need prescription medication, we advise you to contact your GP surgery or local pharmacy.
  • Shelter: For other financial, welfare or housing advice. Contact telephone 0344 515 1831. Contact email:
Mental wellbeing

Supporting people’s mental health and wellbeing is a key priority for the council. It is important than ever that you get help when you need it most.

Please read our Shuttle article for the latest mental health resources.

Financial support

Please see the Council website for further information on council benefit claims.

Please see the Government website for further income support.

Find out more information on our debt and welfare advice page.

Keeping homes well ventilated

Improving ventilation reduces the spread of COVID-19 and other viruses such as flu.

Everyone releases aerosols when they speak, cough or sneeze which can include viruses such as COVID-19 and flu. If people breathe in this air they can become infected. This is known as airborne transmission.

Allowing fresh or cleaned air into your home dilutes viruses and stops them from building up and infecting you, the people you live with and any visitors.

How to ventilate your home

Opening windows, air vents and doors to improve natural ventilation

Windows and doors fully, or partially open improve ventilation. In colder months it is important to consider how to do this whilst remaining comfortable and reducing cold drafts:

  • Use openings at the top of windows, if safe to do so
  • Open windows and doors at opposite ends of rooms and in more than one room to allow a flow of fresh air.
  • Ensure trickle vents (small vents on the top of a window) or grilles are open and not blocked.
  • Open windows and doors regularly throughout the day to allow a constant flow of fresh air into the home.

If you, or someone you live with, is self-isolating

To reduce the spread of contaminated air to other parts of the home:

  • Keep a window slightly open in the room they are isolating in and keep the door closed. .
  • If any shared space in the home, such as the kitchen are used by the person who is self-isolating open windows fully during their use and for a short period after they have left.

For further information about ventilating your home please see the Government guidance.

For further advice and support please contact the BwD Help Hub.