Complaints, comments and compliments

We want to hear from you

Blackburn with Darwen Council is committed to providing consistently high quality services, and although the majority of the time our services are provided to a high standard, things can go wrong.

To help us make sure that we are providing excellent customer service to our residents, we strongly encourage you to provide us with your valuable feedback.

This will help us to:

  • continuously improve the standard of service
  • understand when things have gone particularly well
  • put things right when they have gone wrong
  • learn from our mistakes

Tell us what you think

To provide feedback, you will need a MyBwD account. Watch a tutorial on how to create an account if you do not have one.

If you are struggling to log into your account, watch a tutorial on how to change your password.