Complaints about taxi services

If you have reason to complain about a Blackburn driver, vehicle or operator we will need to know some details.

  • the driver's badge number
  • the driver's name
  • the vehicle's licence number
  • the registration plate on the vehicle

We would also require the date, time and place of the incident.

If your complaint involves overcharging of a hackney vehicle, it would be helpful if you could provide details of any fare shown on the meter along with the details of the amount you actually paid.

Taxi complaints

Before submitting your complaint, you will need a MyBwD account. Watch a tutorial on how to create an account if you do not have one.

Please note, we are unable to investigate anonymous complaints. We will not disclose your details to the operator or driver, unless it is necessary to do so in order to investigate the matter effectively.