Complaints about taxi services

How to make a complaint about a taxi service

If you want to complain about a taxi driver, vehicle or operator, you need to tell us:

  • the driver's badge number
  • the driver's name
  • the vehicle's licence number
  • the registration plate on the vehicle

We also need the date, time and place of the incident.

If you are complaining because you think you have been overcharged, it would be helpful if you could provide details of any fare shown on the meter along with the details of the amount you actually paid.

Taxi complaints

As part of your complaint, you will need to give us your contact details because we cannot investigate anonymous complaints. We will not disclose your details to the operator or driver, unless it is necessary to do so in order to investigate the matter effectively.