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How to make a complaint about a taxi service
If you want to complain about a taxi driver, vehicle or operator, you need to tell us:
We also need the date, time and place of the incident.
If you are complaining because you think you have been overcharged, it would be helpful if you could provide details of any fare shown on the meter along with the details of the amount you actually paid.
Before you submit your complaint, you need a MyBwD account. Watch a tutorial on how to create an account if you do not have one.
We cannot investigate anonymous complaints. We will not disclose your details to the operator or driver, unless it is necessary to do so in order to investigate the matter effectively.