Social media house rules

We believe that social media is an important part of how we can communicate with you as our residents.

At Blackburn with Darwen Borough Council we’re adaptable and continually changing, looking to improve the way we work and the services we provide.

We always pride ourselves in being open.

We’ve put together a set of house rules on how we use social media and how we expect people to use it too.

What we’ll do…

We’ll confirm it’s us.

If you see a Blackburn with Darwen Borough Council account online you can check it’s us. We’ll list our social media accounts on our website.

We’ll listen.

We’re keen to hear from you. We’ll read all messages and look to flag-up problems with the most relevant part of the organisation. We’ll do our very best to respond quickly.

Due to the sheer amount of comments we receive on some posts, it isn’t always possible for us to be able to reply individually. If your query is important, please do message it to us directly.

We’ll say when we’ll monitor each of our accounts.

We’ll not be online 24-hours a day. But we will say when we’ll be online on each social media account we use. If you need urgent help in an emergency, please ring 999.

We’ll be human and polite.

We’ll treat each message and comment with the politeness you’d expect if you were dealing with us face-to-face or on the telephone.

We may follow other accounts – particularly partner organisations.

But this doesn’t mean endorsement.

What we’d like you to do in return…

We’d like you to be polite.

We know that sometimes things don’t go to plan and you’ll want to flag things up with us. But do remember, we’re human and the person monitoring the social media account is only trying to help. So are other people who use social media.

We’d like you not be anti-social.

We won’t tolerate swearing, threats or abuse online just as we don’t offline. We have a tool in place that means any offensive comments will be automatically deleted.

We’d like you not to be personal.

If you’ve got a complaint to make against an individual we’ll look into it. Rather than through social media, this should be done through the complaints page on our website.

We’d like you not to spam or advertise.

Our social media channels aren’t the place for followers to advertise. Making the same points over and over – otherwise known as spamming – isn’t for our social media either.

You’ll be better off making a complaint or contacting us in another way so we can look into the issue for you.

We’d like you to be careful not to post private information about yourself or others.

If you’ve got an issue we’ll happily look into it. Please be careful not to post private or personal information about yourself or others in a public space.

We’d like you not to spread disinformation or misinformation.

That includes Covid-19 conspiracy theories around the virus and vaccination programme.

Of course, most of the time social media works fine but on the rare occasion where you don’t stick to the house rules we reserve the right to delete offending content and block you from contacting us through that route.

We will also contact the police where appropriate.